Frequently Asked Questions

How Can I Contact ARC?

Do I Need a User Account to Place an Order?

You must have a user account with ARC to place an order.

How Do I Set Up a User Account with ARC?

It’s EASY! Please go here to set up an account, and then click "Register" to create a new ARC account.  Enter your contact information and password, and click "Register" to complete your registration. If you have any questions please contact ARC Customer Service at or call 1-855-642-2011.

Can I cancel or make a change to my order once it has been submitted?

Sorry, cancellations or changes cannot be made once your order has been submitted.

What is the Status of My Order and How Can I Track It?

You will receive two emails after you place your order.

  1. After receiving your order, we will send you an email confirming your order was received and is being processed.
  2. The second email you receive confirms your order has been shipped and provides your order tracking number.

What Carrier Will You Use to Ship My Order?

We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

What Payment Methods Does ARC Accept?

We accept American Express, Discover, MasterCard and Visa.

Will I Be Charged Sales Tax or Additional Fees?

Sales tax or any additional fees will be displayed at checkout.

Do You Offer a Guarantee?

We guarantee your complete satisfaction with any product you purchase from ARC. If you are less than completely satisfied, simply send an email to or call 1-855-642-2011.

How Do I Return Merchandise?

We have a hassle-free, easy to use returns process for your convenience. View our Returns Policy for more information.

What Will It Cost To Make A Return?

View our Returns Policy for more information.

Can I Return Products that I Purchased from Another Retailer?

We only accept returns for items purchased from If you purchased the item elsewhere, please contact the retailer to complete your return.